Books/Reports/Papers
Harvard Business Review:
the New Conversation: taking Social Media from talk to action
Social Media:
http://hbr.org/hbrg-main/resources/pdfs/comm/sas/16203-hbr-sas-report-r3.pdf
Companies and Communities: Participating Without Being Sleazy
Business:
http://hbr.org/hbrg-main/resources/pdfs/comm/sas/16203-hbr-sas-report-r3.pdf


